Why Your Service Blind Spot System Needs an Upgrade
If you've ever felt like your business is losing customers for no clear reason, it's probably time to look at your service blind spot system. We all like to think we know exactly how our customers feel, but the truth is usually a bit messier. Most of us are so close to our own processes that we literally can't see the friction points that are driving people crazy. It's like driving a car with a mirror that's slightly out of alignment—you think the lane is clear until you hear the honk. ...